Contact Information

Last updated: September 5, 2026

Kervaniq is the seller responsible for orders placed through https://kervaniq.com.

Customers may contact us for assistance with products, orders, payments, shipping, tracking, returns, refunds, privacy requests, complaints, or other store-related enquiries.

1. Customer Support Details

Trade Name: Kervaniq
Email: support@kervaniq.com
Phone: +44 7839 630649
Website: https://kervaniq.com

2. Business Address

Kervaniq
43 West Street
Chipping Norton
OX7 5EU
United Kingdom

This is Kervaniq’s published business contact address and may be used for general written correspondence.

It is not an automatic return address. The correct return destination may depend on the product and fulfilment location. Customers should contact us and obtain the applicable return instructions before mailing a product.

Do not send a return to this address unless Kervaniq specifically confirms it as the correct return destination in writing.

3. Contacting Customer Support

For faster assistance, please include:

• Your full name;

• Your order number, if applicable;

• The email address used during checkout;

• A clear description of your question or issue; and

• Relevant photographs or video if a product arrived damaged, defective, materially misdescribed, or incorrect.

Please do not provide:

• Complete payment-card numbers;

• Card security codes;

• Online-banking passwords;

• Payment-account passwords; or

• Other sensitive payment credentials.

4. Order and Shipping Enquiries

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Estimated transit time is 7–15 business days after dispatch. The estimated total time from confirmed order to delivery is therefore 8–18 business days.

Tracking information will be sent by email when available. Carrier tracking events may take time to appear after an order has been dispatched.

When contacting us about shipping, please include your order number and any available tracking number.

Complete delivery information is provided in our Shipping Policy.

5. Returns and Refunds

Eligible return requests may be submitted within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.

Before sending a product back, contact support@kervaniq.com to obtain the applicable return address and instructions.

Products sent without the applicable return instructions may experience processing delays. This requirement does not limit any mandatory cancellation, return, refund, warranty, or consumer rights available under applicable law.

Return shipping responsibility depends on the reason for the return:

• Kervaniq covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect products.

• Customers are responsible for return shipping costs for preference-based returns, including change of mind, fit, size, or colour, except where applicable law requires otherwise.

Approved refunds are returned to the original payment method. Kervaniq normally processes approved refunds within 10 business days, or within any shorter or different period required by applicable law.

Complete eligibility requirements, exceptions, return instructions, and refund procedures are provided in our Return and Refund Policy.

6. Privacy Requests

For requests involving access to, correction of, deletion of, or another applicable right concerning personal information, email support@kervaniq.com and use “Privacy Request” as the subject line.

Please describe your request and provide enough information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity or authority before responding. Do not include complete payment-card information or account passwords.

Additional information about how Kervaniq collects, uses, retains, and discloses personal information is provided in our Privacy Policy.

7. Payment Enquiries

For questions concerning a payment, pending authorization, charge, or refund, include:

• Your full name;

• Your order number;

• The email address used during checkout;

• The transaction date and amount; and

• A description of the issue.

Do not send complete card numbers, security codes, or payment-account passwords.

Available payment methods are displayed during checkout and may vary according to location, currency, device, and payment-provider eligibility.

8. Customer Enquiries

Customer enquiries are monitored on business days, excluding United Kingdom public holidays.

Response times may be longer during public holidays, promotional periods, or periods of unusually high enquiry volume.

When contacting us about an existing order, please send one complete message containing the relevant order information so that we can assist you efficiently.

9. Platform Information

Kervaniq operates its online store using Shopify.

Shopify provides ecommerce, hosting, account, and checkout technology. Kervaniq—not Shopify—is the seller responsible for:

• Products offered through the website;

• Product information and pricing;

• Order acceptance and fulfilment;

• Shipping and delivery assistance;

• Customer service;

• Returns and replacements; and

• Refunds relating to purchases made through our store.

10. Changes to Contact Information

Kervaniq may update its contact information when necessary.

The current contact details will be published on this page. Where contact information changes, we will also update other relevant areas of the website and our applicable business and Merchant Center records.

Customers should use the most recent contact details displayed on this page.