About Us

About Kervaniq

Last updated: September 3, 2026

Kervaniq is a United Kingdom-based online retailer offering a curated selection of clothing, accessories, footwear, and lifestyle products. We aim to make online shopping clear and straightforward by providing accessible product information, transparent pricing, secure checkout, and responsive customer support. Product descriptions, available colours, sizes, materials, care instructions, prices, and stock status are displayed on the relevant product pages.

Because product colours and appearance may vary depending on lighting, photography, manufacturing variations, and individual screen settings, customers should review all available product information and sizing guidance before placing an order.

Our Store

Kervaniq operates the online store available at: https://kervaniq.com.

Our ecommerce store is hosted by Shopify, which provides the technology used to operate the website and process checkout transactions. Kervaniq—not Shopify—is the seller responsible for products, order fulfilment, customer service, returns, and refunds relating to purchases made through this website.

Shipping

Kervaniq provides free standard shipping on all orders, with no minimum purchase requirement. Orders are normally processed within 1–3 business days after payment confirmation. After dispatch, estimated transit time is generally 7–15 business days. Delivery availability depends on the destination options presented during checkout. Complete information about processing, tracking, delivery, customs charges, and shipping issues is provided in our Shipping Policy.

Returns

Eligible products may be returned by mail within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy. Return shipping responsibility depends on the reason for the return. Kervaniq covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect products. Customers are responsible for return shipping costs for preference-based returns, including change of mind, fit, size, or colour. Customers must contact us and receive return authorization before sending a product back.

Customer Support

Customers may contact us regarding products, orders, delivery, returns, refunds, payments, or privacy requests:

  • Trade name: Kervaniq

  • Email: support@kervaniq.com

  • Phone: +44 7839 630649

  • Business address: 43 West Street, Chipping Norton, OX7 5EU, United Kingdom

  • Website: https://kervaniq.com

When contacting us about an existing order, please include your order number and the email address used during checkout.