Privacy Policy

Last updated: September 5, 2026

Kervaniq (“Kervaniq,” “we,” “us,” or “our”) operates https://kervaniq.com and the related online store, content, features, customer accounts, and purchasing functions collectively referred to as the “Services.”

Our ecommerce store is hosted by Shopify, which provides the technology used to operate the Services and process online transactions.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, subscribe to communications, contact us, or otherwise interact with Kervaniq.

1. Who Is Responsible for Your Information

Kervaniq is the data controller responsible for determining how and why personal information collected through the Services is processed, except where another organisation acts as an independent controller under its own privacy policy.

Our contact details are provided in Section 17 of this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details.

Order and Transaction Information

This may include products viewed or purchased, cart activity, order history, order value, discounts, delivery information, returns, replacements, refunds, and communications concerning an order.

Payment-Related Information

Payments are processed by Shopify and authorised payment providers.

Kervaniq does not ordinarily receive or store complete payment-card numbers, card security codes, or online-banking credentials. We may receive limited payment information, such as payment status, payment method type, billing details, transaction identifiers, and fraud-screening results.

Account Information

This may include login credentials, saved addresses, account preferences, wish lists, and account activity.

Device and Usage Information

This may include your IP address, browser type, device identifiers, operating system, network information, pages viewed, referring pages, search activity, approximate location, and interactions with the Services.

Marketing and Preference Information

This may include newsletter subscriptions, marketing preferences, advertising choices, and responses to promotions or surveys.

Customer-Service and User Content

This may include messages, enquiries, reviews, comments, photographs, videos, and other information you voluntarily submit.

Fraud-Prevention and Security Information

This may include information used to verify transactions, identify suspicious activity, protect accounts, prevent fraud, and maintain the security of the Services.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form, subscribe to communications, submit a review, or contact us;

• Automatically through cookies, pixels, log files, and similar technologies when you use the Services; and

• From service providers and business partners, including Shopify, payment processors, analytics providers, advertising providers, fraud-prevention services, fulfilment providers, and delivery carriers.

4. How and Why We Use Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use contact, payment, and order information to process payments, confirm orders, prepare products, arrange delivery, provide tracking information, and complete transactions.

The applicable legal basis is generally the performance of a contract with the customer.

Customer Service, Returns, and Refunds

We use order and communication information to answer enquiries, manage returns, provide replacements, process refunds, and resolve complaints.

The applicable legal basis is generally performance of a contract, compliance with legal obligations, or our legitimate interest in providing customer support.

Accounts and Website Functions

We use account and preference information to create and maintain customer accounts, save preferences, operate carts and wish lists, and provide requested website functions.

The applicable legal basis is generally performance of a contract or our legitimate interest in operating the Services.

Security and Fraud Prevention

We use transaction, device, account, and security information to verify payments, prevent fraud, investigate suspicious activity, protect customers, and secure the Services.

The applicable legal basis is generally our legitimate interests in preventing fraud and protecting our business and customers, or compliance with applicable legal obligations.

Website Analytics and Improvement

We may use device, usage, and transaction information to understand website performance, improve navigation, identify technical problems, and improve products and customer experience.

The applicable legal basis may be consent where required or our legitimate interests where permitted by law.

Marketing and Advertising

We may use contact, preference, and usage information to send promotional communications and measure or personalise advertising where permitted.

The applicable legal basis is consent where required or our legitimate interests where permitted by law. Customers may withdraw consent or object to direct marketing at any time.

Legal and Business Requirements

We may process information to maintain accounting and tax records, respond to lawful requests, enforce agreements, resolve disputes, and establish, exercise, or defend legal claims.

The applicable legal basis is compliance with legal obligations or our legitimate interests in protecting our rights.

5. Cookies and Similar Technologies

Kervaniq and its service providers may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website and checkout functions;

• Maintain customer accounts, carts, and sessions;

• Remember customer preferences;

• Prevent fraud and improve security;

• Measure website traffic and performance;

• Understand how customers use the Services; and

• Deliver, personalise, or evaluate advertising where permitted.

Strictly necessary cookies may be used without consent where permitted because they are required to provide essential website functions.

Where consent is required, non-essential analytics, advertising, and personalisation technologies will be used only after the customer has made the applicable choice through the Cookie settings or consent controls available on our website.

Customers may use the website’s Cookie settings to accept, reject, or change their choices concerning non-essential cookies. Cookies may also be managed through browser settings, although disabling certain cookies may affect account login, cart operation, checkout, or other website functions.

Withdrawing consent does not affect processing that occurred before consent was withdrawn.

6. Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by selecting the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not prevent Kervaniq from sending necessary non-promotional communications concerning orders, payments, delivery, accounts, security, returns, or refunds.

You have the right to object to the use of your personal information for direct marketing at any time.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify, which hosts and supports our online store;

• Payment processors, banks, and financial-service providers;

• Fulfilment providers, warehouses, suppliers, delivery carriers, and returns providers;

• Information-technology, hosting, cloud-storage, communications, and customer-support providers;

• Analytics, advertising, and marketing providers, subject to applicable law and your privacy choices;

• Fraud-prevention, identity-verification, and security providers;

• Accountants, insurers, auditors, legal advisers, and other professional advisers;

• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is legally required or reasonably necessary to protect rights, safety, or property; and

• A prospective purchaser, investor, or successor in connection with a merger, financing, reorganisation, sale, or transfer of all or part of our business, subject to appropriate safeguards.

Service providers are permitted to process personal information only for the services they provide to us, subject to their contractual obligations and applicable law.

We do not sell personal information in exchange for money. Certain disclosures involving advertising cookies or device identifiers may nevertheless be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where those laws apply, customers may exercise the corresponding opt-out rights through our Cookie settings or by contacting us.

8. Shopify

Shopify processes personal information to provide and improve the ecommerce, hosting, account, and checkout services used by Kervaniq.

Information may be transferred to and processed by Shopify and its service providers in countries outside the customer’s place of residence.

Shopify may act as our service provider or processor for certain activities and as an independent controller for other processing conducted for its own purposes. Shopify’s handling of personal information is also governed by its applicable privacy documentation, available at:

https://www.shopify.com/legal/privacy

9. International Processing

Kervaniq and its service providers may process or store personal information outside the United Kingdom or outside the country in which a customer resides.

Where required, we use appropriate safeguards for international transfers. Depending on the destination and applicable law, these safeguards may include adequacy regulations, approved contractual clauses, the United Kingdom International Data Transfer Agreement or Addendum, or another legally recognised transfer mechanism.

Customers may contact us for additional information about the safeguards applicable to their personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

When determining an appropriate retention period, we consider:

• The type and sensitivity of the information;

• The purposes for which it was collected;

• Whether the information is required to complete a transaction or provide customer service;

• Legal, tax, accounting, and record-keeping obligations;

• Fraud-prevention and security requirements;

• Applicable limitation periods; and

• The need to establish, exercise, or defend legal claims.

Order and transaction records may be retained for the period required by applicable tax, accounting, and consumer-protection laws.

Customer-service records are generally retained for as long as reasonably necessary to resolve the enquiry and maintain an appropriate record of the resolution.

When personal information is no longer required, it will be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

11. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against accidental loss, misuse, unauthorised access, disclosure, alteration, and destruction.

No transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us promptly if they believe an account or transaction has been compromised.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request confirmation of whether we process your personal information;

• Request access to personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of certain processing;

• Object to processing based on legitimate interests;

• Object to direct marketing;

• Withdraw consent where processing is based on consent;

• Request portability of certain information;

• Request information about how personal information has been used or disclosed; and

• Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, email support@kervaniq.com with “Privacy Request” in the subject line. Describe your request and provide enough information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity and authority before responding. An authorised representative may submit a request where permitted by law, but we may require proof of authorisation.

We will respond within the period required by applicable law.

13. Privacy Choices

You may:

• Unsubscribe from promotional emails using the link included in the message;

• Change applicable Cookie choices through the website’s Cookie settings;

• Manage cookies through your browser settings;

• Request access, correction, or deletion by contacting us; and

• Object to direct marketing at any time.

Some information is necessary to process an order or provide requested services. If required information is not provided, we may be unable to complete the applicable transaction or request.

14. Children’s Privacy

The Services are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16 without legally valid authorisation. If you believe that a child has provided personal information to us, please contact us so that we can review and, where required, delete the information.

15. Third-Party Links

The Services may contain links to independent third-party websites or services.

Third parties operate under their own privacy policies and practices. Kervaniq is not responsible for the privacy, security, accuracy, or content practices of independent third parties.

Customers should review the privacy policy of any third-party website they choose to visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, legal obligations, or regulatory requirements.

The revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain renewed consent.

17. Contact and Complaints

Kervaniq is responsible for the personal information under its control.

Questions, privacy requests, or complaints may be directed to:

Privacy Contact: Kervaniq
Email: support@kervaniq.com
Phone: +44 7839 630649
Address: 43 West Street, Chipping Norton, OX7 5EU, United Kingdom
Website: https://kervaniq.com

When submitting a privacy request, please use “Privacy Request” as the email subject line.

We will review privacy complaints and respond in accordance with applicable law.

If you are located in the United Kingdom and are dissatisfied with our response, you may have the right to submit a complaint to the Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint

Submitting a complaint to Kervaniq first does not prevent you from contacting the Information Commissioner’s Office or another applicable data-protection authority.