Shipping Policy
Thank you for shopping with Kervaniq. We are committed to providing a secure, reliable, and transparent shipping experience for every customer. Please review the following shipping information before placing your order.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.
Orders may occasionally require additional review due to payment verification, address confirmation, product availability, or other order-related requirements.
After your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.
Shipping Destinations
Kervaniq ships to eligible destinations available during checkout.
Shipping availability may vary depending on the product, destination, local regulations, carrier restrictions, warehouse availability, and other logistical factors.
If we are unable to ship your order to the address provided, we will contact you using the contact information associated with your order.
Shipping Fees
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Certain products, destinations, or promotional offers may qualify for free shipping. All applicable shipping costs will be clearly shown before payment is completed.
Tracking Information
When tracking information is available, it will be provided after your order has been shipped.
Please note that tracking updates are managed by third-party shipping carriers and may not always appear immediately after the shipment has been created.
Customers are responsible for providing accurate contact information to ensure they receive important order and shipping updates.
Shipping Address
Please carefully review your shipping address before completing your order.
Kervaniq is not responsible for shipping or delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact our customer support team as soon as possible. We will make reasonable efforts to update the address before the order enters the shipping process.
Once an order has been dispatched, changes to the delivery address may no longer be possible.
Multiple Shipments
Some orders may be shipped in separate packages due to product availability, warehouse location, package size, or carrier requirements.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Kervaniq does not control customs fees or local import regulations. Customers are encouraged to review the applicable import requirements in their destination country before placing an order.
Delivery Issues
If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, reception areas, mailrooms, or other secure locations where the carrier may have left the package.
You may also contact the shipping carrier directly for additional delivery information.
If you are still unable to locate your shipment, please contact Kervaniq Customer Support and provide your order number and tracking details so we can assist you.
Lost or Damaged Packages
If your package appears to be lost during transit or arrives damaged, please contact our customer support team with your order details.
For damaged shipments, we may request photographs of the package, shipping label, and affected item to assist with reviewing the issue.
Where appropriate, we will work with the shipping carrier to investigate the situation and determine a suitable resolution.
Shipping Delays
Shipping may occasionally be affected by circumstances outside our reasonable control, including severe weather, customs inspections, transportation disruptions, carrier issues, public holidays, high shipping volumes, natural disasters, or other unforeseen events.
Kervaniq will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee the performance of third-party shipping carriers or customs authorities.
Incorrect or Undeliverable Addresses
If a shipment is returned because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if reshipment is requested.
Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been transferred to a shipping carrier.
Contact Us
If you have any questions regarding shipping, tracking, or your order, please contact Kervaniq Customer Support through the contact information provided on our website.
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.
Kervaniq reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping practices, carrier requirements, or applicable regulations.