Shipping Policy

Last updated: September 5, 2026

This Shipping Policy applies to purchases made through https://kervaniq.com.

Please review the following information before placing an order.

1. Shipping Destinations

Kervaniq ships to eligible countries and regions made available during checkout.

Enter your complete delivery address at checkout to confirm whether shipping is available to your destination. We cannot accept an order for a destination identified as unavailable by our checkout.

Shipping availability may depend on the destination, product type, local import restrictions, carrier availability, and other logistical requirements.

If we are unable to deliver an accepted order to the address provided, we will contact the customer using the contact information associated with the order and provide an appropriate resolution.

2. Shipping Cost

Kervaniq provides free standard shipping on all orders, with no minimum purchase requirement.

The standard shipping charge is 0 in the currency displayed during checkout.

Kervaniq does not add an undisclosed standard shipping, delivery, handling, logistics, or carrier fee after an order has been submitted.

Import duties, customs charges, VAT, sales taxes, brokerage fees, and other government-imposed or destination-specific import charges are not standard shipping charges.

Unless these charges are expressly included or collected during checkout, they may be assessed separately by the destination authority or carrier and are generally the recipient’s responsibility, except where applicable law requires otherwise.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Business days are Monday through Friday, excluding United Kingdom public holidays.

Processing time is the period required to verify payment, confirm product availability, and prepare an order before it is handed to the shipping carrier. Processing time is separate from transit time.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

If a product becomes unavailable, payment requires additional verification, or another issue prevents normal processing, we will contact the customer using the information provided during checkout.

4. Transit and Total Delivery Time

After dispatch, standard shipping normally takes 7–15 business days.

The estimated delivery timeline is:

• Processing time: 1–3 business days;

• Transit time after dispatch: 7–15 business days; and

• Estimated total time from confirmed order to delivery: 8–18 business days.

These are good-faith estimates based on normal operating conditions. They are not guaranteed arrival dates unless Kervaniq has expressly agreed to a specific delivery date in writing.

Delivery may take longer because of:

• Customs inspections;

• Severe weather;

• Carrier disruption;

• Transportation delays;

• Remote destinations;

• Public holidays;

• Seasonal or promotional demand;

• Incorrect or incomplete delivery information; or

• Other circumstances outside our reasonable control.

Delivery information displayed on product pages, during checkout, in order confirmations, and in Google Merchant Center must remain consistent with the ranges stated in this Shipping Policy.

5. Delivery Deadlines and Consumer Rights

We will make reasonable efforts to deliver each order within the estimated delivery period.

For United Kingdom customers, unless another delivery period has been expressly agreed, goods will be delivered without undue delay and normally within 30 calendar days after the order contract is concluded, as required by applicable law.

If an order is not delivered within an agreed essential deadline or within another mandatory legal period, the customer may have the right to:

• Request delivery within an additional reasonable period;

• Cancel the affected order; or

• Receive a refund where required by applicable law.

Nothing in this Shipping Policy limits any mandatory rights concerning delayed or undelivered goods.

6. Order Confirmation and Tracking

After an order is placed, an order confirmation will be sent to the email address provided during checkout.

A shipping confirmation containing available tracking information will be sent after the order has been dispatched.

Tracking events are supplied by the shipping carrier and may take several days to appear or update after a shipping label has been created.

Orders containing multiple products may be shipped in separate parcels because of product availability, warehouse location, parcel size, or carrier requirements. Separate parcels may have different tracking numbers.

Customers will not be charged an additional standard shipping fee when an order is divided into multiple shipments.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• Town or city;

• County, state, or region where applicable;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

Please review all information carefully before submitting an order.

Contact us immediately if you notice an error. We will make reasonable efforts to update the information before fulfilment, but changes cannot be guaranteed after processing or dispatch has begun.

Where permitted by law, reasonable and documented costs caused by an incorrect or incomplete address may be the customer’s responsibility.

8. Address Changes

If you need to change a delivery address, email support@kervaniq.com as soon as possible and include your order number and the correct address.

We cannot guarantee that an address can be changed after the order has entered fulfilment or has been transferred to the carrier.

For security reasons, some payment providers or carriers may restrict address changes after payment authorization.

9. Customs, Duties, and Import Taxes

International orders may be inspected or assessed by customs authorities in the destination country.

Unless checkout expressly states that duties, taxes, and import charges are included, the recipient is responsible for amounts imposed by the destination country, customs authority, or carrier.

Customs procedures are controlled by the destination authority and are outside Kervaniq’s direct control. Customs inspections may extend the estimated delivery time.

Customers should review applicable import requirements before placing an order. Kervaniq cannot guarantee that every product is eligible for import into every destination.

10. Responsibility During Delivery

Kervaniq remains responsible for an order while it is being transported by a carrier selected or offered by us, until the product comes into the physical possession of:

• The customer; or

• A person identified by the customer to receive it.

This does not apply where the customer independently selects and commissions a carrier that was not offered or arranged by Kervaniq, to the extent provided by applicable law.

Nothing in this section limits any mandatory consumer rights relating to lost, damaged, or undelivered goods.

11. Delayed Shipments

If tracking has not updated for an unusual period or a shipment exceeds the estimated delivery range, contact support@kervaniq.com with your order number and available tracking information.

We will review the shipment information and, where appropriate, open an enquiry with the carrier.

Carrier investigations may require additional time. We will provide available updates and an appropriate resolution in accordance with the circumstances and applicable law.

A carrier delay does not remove any mandatory right a customer may have if an order is not delivered within an agreed or legally required period.

12. Lost Shipments

If tracking indicates that a parcel has been lost in transit, or if the carrier confirms that it cannot complete delivery, contact us promptly.

Kervaniq will work with the carrier to investigate the shipment. Where an order is confirmed lost before delivery, we will provide an appropriate replacement, refund, or other remedy in accordance with product availability and applicable law.

Customers are not required to resolve a verified carrier loss directly with the carrier before contacting Kervaniq.

13. Delivered-but-Missing Parcels

If tracking indicates that a parcel was delivered but it cannot be located, please check:

• The delivery area and any safe location used by the carrier;

• Household members or other authorised recipients;

• Neighbours;

• Building reception, concierge, or mailroom staff; and

• Any delivery notice provided by the carrier.

If the parcel still cannot be located, contact Kervaniq and the carrier promptly. Include your order number and tracking information.

We will assess the available tracking, delivery confirmation, address information, and carrier evidence before determining an appropriate resolution.

14. Damaged Parcels or Products

If a parcel or product arrives damaged, preserve the product and packaging and contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs or video of the product;

• A photograph of the shipping label; and

• Photographs of the external and internal packaging.

Where the damage or defect is verified, Kervaniq will provide an appropriate refund, replacement, repair, or other remedy.

Kervaniq covers the approved return cost when a return is required because a product arrived damaged, defective, incorrect, or materially misdescribed.

Our voluntary 30-day return period does not limit any longer-term rights that may apply to faulty, damaged, or non-conforming products.

15. Incorrect or Missing Products

If an order contains an incorrect product or a product is missing, contact support@kervaniq.com promptly.

Include your order number, a description of the issue, and photographs of the products, packaging, and shipping label where available.

After verification, Kervaniq will provide an appropriate replacement, refund, or other remedy and will cover approved return shipping where an incorrect product must be returned.

16. Multiple Shipments

Products from the same order may be delivered separately because of product availability, fulfilment location, parcel size, or carrier requirements.

A customer may receive multiple shipping confirmations and tracking numbers.

Before reporting a missing product, check whether the order confirmation or shipping emails indicate that the order has been divided into multiple shipments.

17. Returned, Refused, or Undeliverable Parcels

A parcel may be returned to the appropriate return facility because of:

• An incorrect or incomplete address;

• Repeated unsuccessful delivery attempts;

• Failure to collect the parcel;

• Refusal by the recipient;

• Unpaid destination import charges; or

• Destination restrictions.

Once the returned parcel has been received and assessed, we will contact the customer regarding available options.

Any refund, reshipment, or customer-paid cost will be determined according to the reason for the return, our Return and Refund Policy, and applicable law.

Any deduction from a refund will be limited to reasonable costs that may lawfully be charged and will be explained to the customer. Refusing delivery does not automatically complete a cancellation request or guarantee a full refund.

18. Order Changes and Cancellations

Contact us as soon as possible if you wish to change or cancel an order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after processing or fulfilment has begun.

If an order has already been dispatched, the customer may need to receive it and follow the applicable procedure in our Return and Refund Policy.

If Kervaniq cancels an order before shipment, any captured payment for the cancelled product will be returned to the original payment method.

Nothing in this section limits any mandatory cancellation rights available under applicable law.

19. Contact Us

For shipping, tracking, or delivery enquiries, contact:

Email: support@kervaniq.com
Phone: +44 7839 630649
Business Address: 43 West Street, Chipping Norton, OX7 5EU, United Kingdom
Website: https://kervaniq.com

Please include your full name, order number, and any available tracking number when contacting us about a shipment.