Contact Kervaniq

Kervaniq is available to assist customers with product questions, orders, payments, shipping, tracking, returns, refunds, and privacy requests.

Customer Support

Trade Name: Kervaniq

Email: support@kervaniq.com

Phone: +44 7839 630649

Website: https://kervaniq.com

Business Address

Kervaniq
43 West Street
Chipping Norton
OX7 5EU
United Kingdom

This is our published business contact address. Do not send a return to this address unless Kervaniq has specifically confirmed it as the correct return destination in writing.

The applicable return address may depend on the product and fulfilment location. Please contact us and obtain the applicable return instructions before sending a product back.

Information to Include

For faster assistance, please provide:

• Your full name;

• Your order number, if applicable;

• The email address used to place the order;

• A clear description of your question or issue; and

• Photographs or video if a product arrived damaged, defective, materially misdescribed, or incorrect.

Please do not send complete payment-card numbers, security codes, passwords, or other sensitive payment credentials by email, telephone, or contact form.

Order and Shipping Enquiries

Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit time after dispatch is 7–15 business days.

For order-status or delivery enquiries, please include your order number and any available tracking number.

Return Requests

Eligible return requests must be submitted within 30 calendar days after delivery.

Email support@kervaniq.com before returning a product. If the return is approved, we will provide the applicable return address and return instructions.

Products sent without prior return instructions may experience processing delays. Nothing in this requirement limits any mandatory return, cancellation, refund, or consumer rights available under applicable law.

Return shipping responsibility depends on the reason for the return. Kervaniq covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect products. Customers are responsible for return shipping costs for preference-based returns, including change of mind, fit, size, or colour.

Complete return conditions and refund procedures are provided in our Return and Refund Policy.

Privacy Requests

For requests involving access to, correction of, or deletion of personal information, email support@kervaniq.com and use “Privacy Request” as the subject line.

Please provide enough information for us to identify and respond to your request. We may request information reasonably necessary to verify your identity before completing the request.

Additional information about how Kervaniq collects, uses, stores, and discloses personal information is provided in our Privacy Policy.

Customer Enquiries

Customer enquiries are monitored on business days, excluding United Kingdom public holidays.

Response times may be longer during public holidays, promotional periods, or periods of unusually high enquiry volume. When contacting us about an existing order, please send one complete message containing your order details so we can assist you efficiently.